Party Cakes for a Chocoholic Celebration

Delivery & Collection

Tell us the date you want your patisserie delivered and we will get it to you on time and in tip-top condition; be it for a birthday, anniversary or just to treat yourself!

Unfortunately, we can’t deliver on Sundays or Mondays, so make sure you bear this in mind when ordering. However, we do deliver on Saturdays so if you need weekend delivery, it can be done!

All our patisserie is lovingly handcrafted by our talented team, due to this there is a minimum of 72 hour turn round before delivery.

How much does delivery cost?

We are currently offering local deliveries and the cost for this will be calculated at the checkout.

Can I collect my order?

Yes, collection on Friday’s, from our unit in Cheltenham between 10am – 5pm and there is no charge for this service.

Please note there will be nobody available after 4pm for collections unless otherwise pre-arranged via email.

Is there anywhere you don’t deliver to?

Yes, at this time we can only offer local deliveries to the Gloucestershire area.

Do I need to be in when my patisserie delivered?

Make Sure Someone’s There! It is very important that someone is at the address you have specified to sign for the delivery. We are unable to leave the patisserie at the address without obtaining a signature, as perishable goods will not be redelivered but you will still be charged.

How will my patisserie arrive?

Our patisserie is delivered frozen. If you prefer to keep it in the freezer for a later date, that is no problem. It will keep up to 3 months in the freezer, there is a date stamp on the back of the box with the products 3 months freezer shelf life on it.

When you are ready to consume it, you will need to defrost it in the fridge and kept in the fridge. it will keep 4-6 days once defrosted.

What if my patisserie hasn’t arrived on my selected day?

If you are expecting a cake delivery and it hasn’t arrived, please contact hello@thepatisseriebox.com with your order reference number and a member of our team will help

Freezing and Defrosting

How will my patisserie arrive?

Our patisserie is delivered frozen, they are package in robust boxes. Local deliveries are delivered in our temperature-controlled van. Other Uk deliveries are placed inside a temperature-controlled box with individually ice packs and arrive via express courier service. Depending on your order size, some may have extra bubble wrap inside the temperature-controlled box to make sure the inner boxes do not move in transportation.

The date stamp on the back label of the inner box is the shelf life given to your product if you defrost it on the day it arrives to you. 

If you prefer to keep it in the freezer for a later date, that is no problem as long as it is still frozen. It will keep up to 3 months in the freezer, there is a date stamp on the bottom of the box with the products 3 months freezer shelf life on it.

When you are ready to consume it, you will need to defrost it and keep it in the fridge. It will keep 4-6 days once defrosted in the fridge.

Freezing your patisserie

Your cake can be kept in the freezer for up to 3 months depending on which type of freezer you have. It is not suitable to refreeze once it has been fully defrosted. 

Defrosting your patisserie

We have packaged your patisserie in bespoke purpose made packaging, so you can simply take it out of the freezer and place it into your fridge to defrost. Individual patisserie will take up to 4 hours to defrost in the fridge and large cake will take minimum of 8 hours or overnight is recommended.

Patisserie must be defrosted in the fridge – do NOT defrost at room temperature.

Do NOT re-freeze after defrosting.

All Products must be kept refrigerated below 4oc and must be consumed within 4 – 6 days once deforested. 

To enjoy all our patisserie flavours, we recommend you serve it at room temperature, taking it out of the fridge and its box 10 -15 minutes before eating. Enjoy!